Successful auditing according to (DIN EN) ISO 19011

Audits are part of all QM systems and a basic requirement for successful accreditation (e.g. in accordance with DIN EN ISO/IEC 17025 or DIN EN ISO 15189) or certification (e.g. in accordance with DIN EN ISO 9001). Internal auditors must also build up skills in this area and provide evidence of appropriate training. This one day training provides the necessary basic knowledge for internal audits.
 
Beuth-Verlag holds the copyright for all DIN standards. The complete audit standard “DIN EN ISO 19011:2018-10 Guide to auditing management systems” is therefore not part of the course materials. However, the event is based on this standard in terms of structure and content, so that you will learn all the essential requirements and can use them for your audit practice.
 
Zielgruppe

For whom is this training important
- Quality representatives and quality managers
- Aspiring auditors
- Active auditors who want to improve their knowledge and audit systematics
- Internal auditors who want to prepare for external audits

Lernziele

After the audit training
- you will know all the important requirements of the audit standard DIN EN ISO 19011.
- know what you should pay particular attention to during audits.
- be able to prepare, conduct and follow up internal audits.
- audit according to the state of the art.

Termin
Referent:in
Preis
06.09.2024
Online
 
580,00 € zzgl. MwSt.
(690,20 € inkl. MwSt.)

Audit basics

  • What is an audit?
  • The audit standard DIN EN ISO 19011
  • Terms: Audit program, audit criteria, audit evidence...
  • Audit objectives: Conformity assessment and improvement
  • Audit methods and audit activities

Audit types

  • Internal and external audits (first, second and third party audits)
  • Customer and supplier audits

Requirements for auditors

  • Professional competence, methodological competence, social competence
  • Personal requirements
  • Independence, objectivity, responsibility and integrity
  • Tasks and roles in audit teams

The audit program

  • Resources required
  • Annual audit plan
  • PDCA cycle

Audit preparation

  • Risk-based audit planning
  • Preparation of the audit plan
  • Document review
  • Use of checklists

Interviewing and questioning techniques

  • Closed and open questions
  • Transactional analysis
  • The 7 interview phases

Conducting the audit and audit findings

  • Opening discussion - opening the audit correctly
  • Audit findings: Praise, recommendation, deviation
  • Formulation of deviations and deviation reports
  • Closing meeting

Audit report and audit follow-up

  • Analysis of the audit information
  • Preparation of the audit report
  • Audit follow-up measures

Input into the management review

  • Preparation of audits for management
  • Maneuver critique of the audit process
  • Evaluation of the results from internal audits
  • Comparison with results from external audits
  • Identification of risks and opportunities of the audit process

Special features of external audits

  • From the auditors' perspective
  • From the perspective of auditees
  • Special features of remote audits for auditors and auditees